Just for a bit of clarity, we’re your energy company and we use the Social Energy Hub that was sold to you by your installer, to talk to your battery and trade your energy for you. If you’ve got questions about your solar system, battery, installation or any other product and service that you purchased with your solar installer, unfortunately we won’t be able to help.
We’ve noticed a lot of customers contacting us lately as they can’t get through to their installers. We’d love to be able to help you with this, but we’re a separate business and don’t have other contact options than you do, to contact your installer. If you need help from them, you can call or email them directly. As small businesses, many installers are currently temporarily impacted by COVID-19 and so may not be able to answer your questions right away.
We’ve also had a few questions from people needing help from their previous and alternate suppliers. Unfortunately, again here we’re unable to help. It’s best for you to take a look at the contact details on their website and reach out to them.