Stevie
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Activity overview
Latest activity by Stevie-
Stevie created an article,
Why Isn't My Battery In The Right Mode?
You may need to check the battery mode on your system from time to time to make sure your system is working correctly. You can find the instructions to do this below: We have also attached thi...
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Stevie created an article,
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Stevie created an article,
CT Clamps
If you notice that your app is showing energy being transferred in the wrong way on your system and you have a Duracell battery then it may mean that your CT Clamp is the wrong way round. These cla...
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Stevie created an article,
Who To Contact When
Just for a bit of clarity, we’re a clean Tech company and we use the Social Energy Hub that was sold to you by your installer, to talk to your battery and trade your energy for you. If you’ve got...
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Stevie created an article,
How can I reset my dashboard?
If your system stats aren't updating or showing live on your app then it is more than likely your internet connection has dropped out and there are some steps you can follow to try and get yourself...
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Stevie created an article,
What, Who, How?
Switching to Social Energy Once your battery is installed you’ll need to sign up to Social Energy via the app for grid balancing payments. This is easy to do from within the app, it should take no ...
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Stevie created an article,
Why is my export rate lower than my import rate?
Although Social Energy is not an export provider, we still get asked this question quite a lot. When an energy supplier imports electricity, they have to pay lot’s of charges imposed on them to h...
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Stevie created an article,
Does Social Energy offer a SEG Tariff?
Social Energy is not an Energy provider, therefore we are not able to buy or sell energy on behalf of our customers. This means we are not a SEG provider. We do pay our customers for the Grid S...
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Stevie created an article,
What is the Smart Export Guarantee?
The SEG is a metered export payment that large energy suppliers (with over 150,000 customers) are obliged to pay to their customers. The obligation came into force on 1 January 2020 and means tha...
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Stevie created an article,
How are savings calculated?
Savings from your Social Energy Hub takes two forms: The biggest saving comes from your self-consumption savings, the battery stores energy produced when the suns out to use when you need it the ...