Yes Social Energy is a licensed OFGEM supplier and complies with the obligations in its supply licence such as:
- treating customers fairly
- providing information that is complete, accurate and not misleading, and that relates to relevant products and services
- making it easier for customers to contact them and act promptly and courteously to put things right when they make a mistake;
- ensuring service arrangements are complete, thorough and fit for purpose;
- generally behave in an honest, transparent, appropriate and professional way
Information on the Standards of Conduct that suppliers are expected to meet can be found here.