Claire Harrison

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Activity overview

Latest activity by Claire Harrison
  • Claire Harrison created an article,

    How do customers pay their bills?

    To make life easier, bills are paid by variable direct debit three days after a bill is created. Bills are created within five days of a meter reading being received, as long as you submit a readin...

  • Claire Harrison created an article,

    When do I start seeing credits on my bill?

    You'll start earning credits once you’ve been a supply customer for 90 days. Credits are then applied to your account and offset against the cost of energy, appearing on the next months bill. Credi...

  • Claire Harrison created an article,

    How does your tariff compare to a time of use tariff?

    Social Energy doesn’t believe in making things complicated or asking customers to change their habits. We believe in putting customers first; giving you the power to benefit from intelligent energy...

  • Claire Harrison created an article,

    Do you need to supply my energy?

    If you want to take advantage of all the Social Energy intelligent savings you will need to sign up to Social Energy supply. You are free to choose any supplier, but will only then benefit from sav...

  • Claire Harrison created an article,

    Is Social Energy a licensed OFGEM supplier?

    Yes Social Energy is a licensed OFGEM supplier and complies with the obligations in its supply licence such as: treating customers fairly providing information that is complete, accurate and not m...

  • Claire Harrison created an article,

    Why should I choose Social Energy?

    Social Energy always puts the customer first. Our whole ethos is about giving back. Being able to use off peak energy at high peak times combined with trading with the National Grid and other utili...

  • Claire Harrison created an article,

    Can I switch my gas to Social Energy?

    Yes, you can switch your gas to Social Energy supply. You’ll receive one bill for both electricity and gas and if you change your mind you can leave at any time with no exit fees.

  • Claire Harrison created an article,

    Do I need to have a Smart meter?

    Without a Smart meter you won’t be able to realise all the potential savings from your Social Energy Hub, so we recommend you have one installed. The Smart meters that Social Energy installs will b...

  • Claire Harrison created an article,

    How long does it take to switch from my current supplier to Social Energy?

    It can take up to 21 days for your supply to be fully switched over. Within 24 hours of signing up to Social Energy supply through the App, you’ll receive a welcome email, confirming the details of...

  • Claire Harrison created an article,

    How do I know which is the right battery for me?

    At the moment there’s a choice of two batteries – SolaX and Duracell. During your home survey, we’ll be able to answer all your questions and assess your energy requirements, solar system and combi...