What happens if I move home?

If you move home, you have the option to take your battery with you or leave it in situ.

If you are taking the battery with you when you move home, you will need to contact your installer to arrange the kit to be moved and we'll just need to get a new contract set up for you. Once your installer has moved your kit and re-registered it at the new address, your battery will need to be re-assessed at your new home meaning it will need to go through a pre-qualification period again before you start earning Grid Service credits.

You will benefit from the self consumption aspect again as soon as the system is fitted at the new house for you.

In order for us to update your account we will need the following information:

The date you are moving:

The date the battery is being moved:

Your new address:

If you are leaving the battery at your old property then we will close the account down in your name and re-register the system in the new owners name. your battery will also need to be re-assessed meaning it will need to go through a pre-qualification period before the new owners start earning Grid Service credits.

In order for us to update your account we will need the following information:

The date you are moving out:

The new occupiers name:

The new occupiers email address: (you may not have this but it is very helpful if you do)

If you are a new occupier and you have moved into a property with a Social Energy hub - firstly, welcome! we are happy to have you on board!

We will need to get you an account set up so that we can send you some information about how the system works and get you prepped to start receiving your credits once your system has gone through its pre-qualification period.

In order for us to create your account we will need the following information:

Your name:

The date you moved in:

Your telephone number:

Your email address:

Your bank details for payment:

You can email any of the above information over to [e-mail] and we will get back to you as soon as we can. We aim to get an initial reply out to you within one working day.

If you require technical support for your battery, please contact [e-mail].