How we treat our customers

At Social Energy, we’re all people and customers too so we treat our customers the way we want to be treated ourselves. At Social Energy, we put ourselves in your shoes and keep you at the heart of our policies and decision making.

So how are we going to do this?

We’ll never baffle you with science or bombard you with jargon. We’ll always keep you in the loop with open, honest and clear communications.

We’ve got our Experts ready to help and answer your questions via email from Monday to Friday 9:00am to 4:00pm, excluding Bank Holidays. Our email address is [e-mail] and we will get back to you within 3 working days. If we ever need more time to look into your query, we will always let you know and keep you updated with any steps along the way.

Making excuses just isn’t our thing, so if we get something wrong just let us know and we’ll jump right on it to fix things for you. We’ll explain what went wrong, how we fixed it and make sure we learn from our mistakes.

Life isn’t always plain sailing, from time to time you might need a little extra support so it’s good to know that we’re able to help in lots of different ways. We will always do our best to provide help and advice, and if its ever something we can't help with - we will be honest and try to point you in the right direction of someone who can help.