Did you know that there’s a lot of red tape and boxes to tick to become an energy supplier?
At Social Energy, we’ve just done that and if you had the time to read the Gas Act 1986 or the Electricity Act 1989 the very first condition tells suppliers it must treat all customers fairly.
Surely that goes without saying?
We’re all people and customers too so we treat our customers the way we want to be treated ourselves. At Social Energy, we put ourselves in your shoes and keep you at the heart of our policies and decision making.
So how are we going to do this?
We’ll never baffle you with science or bombard you with jargon. We’ll always keep you in the loop with open, honest and clear communications.
We’ve got our Energy Experts ready to help and answer your questions from Monday to Friday 9:30am to 4:30pm, excluding Bank Holidays and Tuesdays when our lines close slightly earlier at 3pm - just get in touch.
We’ve also got some very clever people making sure you can get the answer you’re looking for via the App 24/7 using the latest technology.
You can also keep connected by heading to our Community and speaking to other customers just like you.
Making excuses just isn’t our thing, so if we get something wrong just let us know and we’ll jump right on it to fix things for you. We’ll explain what went wrong, how we fixed it and make sure we learn from our mistakes.
Life isn’t always plain sailing, from time to time you might need a little extra support so it’s good to know that we’re able to help in lots of different ways. We can provide help and advice if you’re struggling to pay your bills or if you need a helping hand managing your account you might want to check out our priority services register.