If you’re moving house, it would be great if you could give us at least 2 working days’ notice of your planning moving date to your new home.
To do this, go to 'Your details' in the App, search for ‘Moving Home’ and follow the instructions there or get in touch via email on email@example.com
We will need a meter reading on the Contract End Date to produce your final bill, then we will aim to end your Contract at the Address on the day you have notified us that you will move out.
If there are Charges incurred during the period between the date you have notified us that you will move out and the date you cease to own or be liable to pay utility bills at the Address, then the Contract End Date will be the latter of the two dates.
If you would like to have Social Energy at your new address (hurrah!!) we can get a new contract put in place for you - we will also transfer across your balance including any credits you’ve earned with us.
If you move home you can take your battery with you, but the battery will need to be re-assessed at your new home.
If there is a break in supply from the Contract End Date and the date we commence supply to your new address under a new contract, you will remain a Social Energy customer, but your old account will be closed and a new account opened for your new address.
If you don't tell us that you are moving, then the Contract End Date will not be until 2 days after we have received notice that you are moving to a new house, or when we are notified someone else has moved into the Address, whichever occurs first. That means you will be responsible for continuing to pay the Charges until that date, and the new occupier of the Address may be able to view your energy data via an In Home Display or App.