Why is my battery discharging /exporting power to the grid?

It is probably providing frequency response services to balance the grid, so nothing to worry about.

This means your battery, in a group with other Social Energy customer batteries, is being used to provide fast frequency response for the National Grid. The grid must maintain a frequency of 50hz which will fluctuate based on the power situation in the UK. Too much energy within the grid will cause the frequency to go over 50hz and not enough can result in it going below 50hz if there isn’t enough power.

Your battery will be used to help maintain the frequency which you will receive credit payments for when helping to provide this service.

 The clever AI does all this and then lets you use the rest of the energy in the most cost-effective way.

You will notice your battery doing different things when you are providing grid balancing services. You will see import and export to the grid at different times during the day that might be different to what you are used to seeing before you were providing this service.

For technical support for your battery, please contact [e-mail]