Kieran Considine
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Recent activity by Kieran Considine-
Winter Battery State of Charge Explanation
You may notice in the winter your battery's state of charge isn't as high as you have seen in the summer - this is completely normal. Your generation will be lower due to shorter days and there wil...
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Why can't I see any data on my App?
It sounds like your system isn’t able to establish an internet connection. First, check that all internet connections (or power line adaptors if you have them) are working properly. If you have Po...
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Why isn't my PV generation showing up on the App ?
If your panels are showing as offline on the app you will need to contact your installer for support as Social Energy are not panel specialists. However, there are a few things you can check befo...
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My battery is at 100% and still charging
The percentage reading you can see is a reasonably good estimate, but unfortunately it can reduce in accuracy over time. Fully charging the battery tends to 'reset' the algorithm but there may be...
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Why isn't my battery absorbing all the PV generated energy?
This could be due to one of several reasons. Self-consumption mode: Near the top of the state of charge range (80-100%) the maximum battery charge power is reduced to preserve battery life. F...
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Will the battery degrade over time?
Yes, over time the battery will begin to deplete and offer less available power. This is completely normal. The good news is that by optimising your battery through the Social Energy AI to never ge...
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Can I retro fit the battery to my panels?
Yes, the battery can be retrofitted to your solar system. When your installer visits you they will advise on any specific questions you may have. For technical support for your battery please conta...
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What maintenance does the battery need?
The only thing that you need to worry about is ensuring that you maintain your broadband connection. Without a stable internet connection, your credits could be affected if the battery is not visi...
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Can I replace battery cells?
Yes, the battery cells can be replaced within the unit so you can continue using the full power of the system. The approximate cell price per Kw today is approximately £350. (Subject to change) Ple...
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How long will the battery last?
The battery life is approximately 10,000 cycles and the warranty from the manufacturer is 10 years. As Social Energy are not the battery specialists (we only provide the Social Energy hub) you will...