Our support community offers members access to advice, ideas and tips from other customers, helping us to reduce costs.
We can also use the community to generate ideas for future products and services, get customer feedback, conduct surveys and give news updates.
Our community is set to be vibrant and multi-dimensional, and it will thrive because of the people who are part of it. People are unpredictable, creative and diverse, and bringing them together in a place where they can interact and engage to talk about Social Energy, and all things related, will create a platform for change.
By breaking down the traditional one-way exchange of information and opening communication, our community will deliver value for our customers as we use ideas, feedback and questions to improve our service. When you’re able to tap into people's unique perspectives and invite them to share their expertise and knowledge with others, you inspire engagement and connections that are relevant and meaningful to everyone in that community.
This cycle of distinctiveness - tapping into the unique qualities of people and allowing them to influence others - is just one way a community can enhance an organisation's ability to communicate, grow and remain relevant.