How it Works
All things related to billing and payments
Estimated bills and meter readings
My bill is estimated, how do you work out estimated readings?
My bill is estimated
When do I start seeing credits on my bill?
Can I have a cash refund from credits?
What are credits?
How do credits work?
Something wrong with a bill?
My bill seems very high
Query on my bill
My start reading is wrong can you change it?
I’ve given you the wrong reading, how do I change it?
My electricity usage is really high, I think my meter is faulty.
What if my bill is wrong?
Viewing my bill
I haven't had a bill
I can't see my bill.
Can I get a replacement bill?
Is the bill available in Braille?
Can I have a paper bill?
Paying my bill
How do customers pay their bills?
How do I pay?
Need help paying your bill?
Difficulty paying your bill?
My Variable Direct Debit has failed.
My Direct Debit