My Bills

Charges

• Charges

Estimated bills and meter readings

• My bill is estimated, how do you work out estimated readings?
• My bill is estimated

Credits

• When do I start seeing credits on my bill?
• Can I have a cash refund from credits?
• What are credits?
• How do credits work?

Something wrong with a bill?

• My bill seems very high
• Query on my bill
• My start reading is wrong can you change it?
• I’ve given you the wrong reading, how do I change it?
• My electricity usage is really high, I think my meter is faulty.
• What if my bill is wrong?

Viewing my bill

• I haven't had a bill
• I can't see my bill.
• Can I get a replacement bill?
• Is the bill available in Braille?
• Can I have a paper bill?

Paying my bill

• How do customers pay their bills?
• How do I pay?
• Need help paying your bill?
• Difficulty paying your bill?
• My Variable Direct Debit has failed.
• My Direct Debit