Why can't I see any data on my App?

It sounds like your system isn’t able to establish an internet connection.

First, check that all internet connections (or power line adaptors if you have them) are working properly.

If you have Powerline Adaptors-  You should have one near your system and another near your internet router.

Please ensure first that neither of these is plugged into an extension cord, as they only work efficiently when plugged directly into a wall socket.

The first step is turning off the Social Energy Hub - This can be done by lifting the small panel of the front of the White box Labelled "Social Energy" then flicking all of the switches off from left to right.

Then you'll need to re-pair your Powerline Adaptor and there is a helpful video on YouTube that you can follow to help you do this -https://www.youtube.com/watch?v=h1sOKYsWJ0Q. 

If your system is Hardwired then you can try the instructions below:

•Power down the Social Energy Hub by flicking all the breaker switches from left to right into the off position (down)

(The switches may be under a panel as circled below)

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•Power down the router

•Check the LAN cable is securely connected to both the router and the Social Energy Hub

(Arrow in red in the above picture)

•Power the router back up and wait until an internet connection is available.

•Power the Hub on by flicking the breaker switches into the on position (up)

•You should now see the system showing in the app again😊

If your system is connected via WiFi Bridges then you will need to contact your installer who will be able to assist.

Have you made any changes to your internet/router recently? Changed ISP? Added new device? If so, you may need to check all of your connections.

Still not working? drop us an email at support@social.energy.

Please include your name and full address and we will get back to you as soon as possible.