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Activity overview

Latest activity by Dan
  • Dan created an article,

    Tariff change FAQ

    Why is my tariff changing?  Over the past few months, the price that we pay to supply your energy has been gradually increasing.   We’ve held off from making any changes, but we will now be slightl...

  • Dan created an article,

    Video Guide - Reading Your Single Rate Analogue Meter

  • Dan created an article,

    Video Guide - Reading Your 2 Rate or Economy 7 Meter

  • Dan created an article,

    Video Guide - Reading Your Single Rate Electric Meter

  • Dan created an article,

    Our Current Tariff

    You can find our tariffs below, but that’s only half the story. It’s the Social Energy battery, hub and innovative AI technology After the first 12 months and once you’re receiving maximum earnings...

  • Dan created an article,

    Who To Contact When

    Just for a bit of clarity, we’re your energy company and we use the Social Energy Hub that was sold to you by your installer, to talk to your battery and trade your energy for you. If you’ve got qu...

  • Dan created an article,

    Eligibility For Export

    To be eligible for export payments, there’s a few things you’ll need: A smart meter that communicates with us every half an hour Be opted-in to claim export payments. Once you’ve got a smart meter...

  • Dan created an article,

    Bank Holiday Opening Hours

    We’ll be closing our offices Friday 8th May – Monday 11th May for the bank holiday. We will be available until Thursday 7th May 4:30pm for any questions you may have. Please remember that our chatb...

  • Dan created an article,

    Other Past Tariffs (March 2020)

    You can find our tariffs below. These tariffs are available for customers wishing to join Social Energy supply without having a battery or hub. Payment is by variable monthly Direct Debit  We neve...

  • Dan created an article,

    How can I reset my dashboard?

    If your app isn't displaying any dashboard information this may be a simple communications issue between the app and your Social Energy hub. There is nothing to worry about as your system will stil...