At Social Energy, our primary focus is taking care of you, our customers. Our team are following Government guidance and are now working from home. We are doing our best to maintain our normal service, but you may need to wait a little longer than usual for a response. Please can we ask you to help us during this difficult time by:
- Only contacting us if you really need to
- Using the Social Energy app to submit meter reads (when needed)
- Using the Social Energy app and the ‘support’ section of our website, to get answers to your questions before reaching out to us directly
- Using our friendly chatbot Eddie wherever possible (he can answer lots of your questions and make sure you’ve got everything you need)
As a digital lead company, founded by technology geeks, all of our systems are full of useful knowledge and are built for high usage and maximum security. That means, if you want to find out anything about Social Energy, or have any questions, the best place to go is our app, which is available on the Apple App Store and Google Play Store.
To ensure we protect you and your family, as well as our third-party engineers and installation partners, all non-essential appointments are now cancelled, and we’ll only come to your home for emergency appointments to get you back on supply. If you were expecting a smart meter exchange, this will be rescheduled when we are no longer in this unprecedented situation.
Our approach is designed to keep everyone safe and to ensure we focus on supporting our most vulnerable customers.
Please ensure you reach out if you have any concerns with paying your bill, so that we can work together to get through this difficult time.
And finally, we want to say a massive thank you to you for the support that you’re giving to the grid. With more people using energy at different times and critical services dependent upon stable grid supply, the service your battery delivers (which you earn credits for) is more important than ever and is helping to keep the lights on across the UK!