It can take up to 21 days for your supply to be fully switched over. Within 24 hours of signing up to Social Energy supply through the App, you’ll receive a welcome email, confirming the details of your switch and signposting you to some key information in your App. This will include your tariff information, your direct debit details and the start date of your supply. Social Energy will handle the entire switching process for you - there's no need to contact your previous supplier and no need for an engineer to visit the property. During the switch, your Social Energy Hub App will show you a countdown to your switch date. Just before your supply is due to switch you’ll receive an email asking you for an opening meter reading. Social Energy will collect your first payment when your first bill is produced approximately 30 days after coming on supply.