Whether it's a routine meter read visit or your smart meter installation, we'll do everything we can to make sure any metering appointments are as simple and hassle-free as possible for you.
We work with SMS, who are an Ofgem approved meter operator and meter reading agent. It will be a member of their team of agents who comes to your house.
If you'd like to set up a password for agents to use when they arrive at your house, please get in touch and we can arrange that with the team at SMS. The agent will always carry a photo ID card too. SMS agents won't be able to give advice on your energy account, however they can help you get in touch with us if you have any queries that you need a hand with.