Someone over the age of 18 does need to be present whenever metering work is being carried out at your home, but it doesn’t have to be you.
From time to time, we or one of our authorised agents will need access to your meter. This can be for anything from a meter emergency to a meter reading. Where possible we will attempt to give you notice prior to an agent's planned visit.
In an emergency you must allow us and anyone we authorise safe access to your metering equipment at any time. If there is any obstruction to the metering equipment, we will need you to move it.
If we have arranged an appointment with you to gain access to your meter and you fail to give our engineer’s access, you may incur a charge. We will notify you of any potential costs when you arrange an appointment.
For any feedback or issues with our agents visiting your property, please let us know through our website or app, so that we can improve this service in the future.