In order to join us, you must have a credit meter. A ‘Credit Meter’ means a meter that doesn’t have to be topped up in advance for the supply to be made - this includes a Smart Meter in credit mode.
Although we cannot make it a condition of the Contract that you have, or allow us to install for you, a Smart Meter at your Address, our service is designed to work better with a Smart Meter.
Without a Smart Meter, you won’t be able to benefit from the Social Energy Hub savings.
To change your current Meter type to allow you to join us, you will need to contact your existing provider and arrange this with them.
This needs to happen before we can accept your application.