We don’t want to see you leave, so please get in touch with us and let us know if we've done something wrong.
Here are some things you should know:
Once your contract is in place, if you want to cancel your contract you need to contact us, unless you are switching to a new supplier (they will contact us on your behalf).
You may end your Contract at any time after your Supply Start Date without being liable to pay any additional fee.
If you’re moving house and wish to end your contract, please get in touch with us prior to your move.
This Contract will automatically end where our supply of Energy to the Address has been disconnected for any reason, including because you have transferred to another supplier or Ofgem has given a ‘Last Resort Supply Direction’ to another supplier in respect of the Energy to your Address.
You will remain liable to pay all Charges incurred up to the Contract End Date, even after the Contract has ended.